SHIPPING CARRIERS
Professional Hair USA orders may be shipped with UPS or USPS. Although we cannot request or guarantee a specific carrier, we guarantee a smooth & swift delivery.
Express deliveries are usually delivered UPS. If your shipping address is a P.O. Box, please check that option in the address form to make sure that your order is delivered correctly by USPS.
Standard delivery takes 1-5 business days (depending on shipping distance from our warehouse in Hollywood, FL) and Express takes 1-2 business days.
Orders placed on weekends and holidays will not be processed until Monday or the next business day.
Please note that our shipping rates are subject to change at any time.
For any questions regarding International, Express and APO shipping please contact customer service.
ORDER PROCESSING DEADLINES
All orders placed will be processed on the same day. Before 3:00am PST will ship same day. All orders placed after 3:00pm PST may ship the next business day. Transit time does not count the day package is handed over to carrier (Order Processed Day) and when tracking number is created. The first day in transit would start the business day after.
WEEKEND DELIVERY
We are unable to arrange Sunday deliveries. All shipping and processing times listed on our website are for business days (Monday-Saturday, excluding all national holidays).
Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed.
TRACKING ORDERS
When your order has shipped, you will receive a shipment confirmation email. This email will contain shipment details, tracking number and selected carrier. To track your order, click on the tracking number located in the email and you will be directed to carrier site that will show the progress of your shipment. If you have any problems with this, please contact customer service.
